Welcome to Tima Home Company

Tima Home Company is dedicated to enhancing the shopping experience for our valued clients in every way possible. Our commitment to your satisfaction extends not only to the wide range of products we offer but also to the exceptional professional services we provide. We continually strive to offer clear, convenient, and beneficial online services to meet your needs. To ensure that you have a seamless shopping experience, we have established a Customer Support Policy that outlines your rights and responsibilities.

Our dedicated customer service team at Tima Home Company is here to assist you and address any inquiries or concerns you may have. Your safety, security, and interests are our top priorities. Our commitment to delivering top-notch service is encapsulated in our Customer Service Code of Conduct, which underscores that customer service is fundamentally about people and effective communication.

Our Guiding Principles:

1. Tailoring to Your Needs: Our success hinges on understanding and meeting your unique needs.
2. Humble and Respectful Service: We serve our customers with humility, happiness, and respect.
3. Attentive Listening: We listen attentively to your needs and concerns, ensuring that we address them promptly and effectively.
4. Honest and Polite Communication: We communicate truthfully, appropriately, and politely in all interactions.
5. Integrity and Generosity: Our team works with humility, generosity, and integrity, aiming to exceed your expectations.

Pre-Order Support:

Before you place an order, we want to ensure you have all the information you need. That's why we offer:

• Active and Fast Customer Support: Our customer care team is readily available to assist you.
• Transparent Order Policies: We maintain clear and transparent order policies.
• Multiple Contact Options: You can reach our customer care representatives through chat, phone calls, and email to clarify any product-related queries.

Post-Order Support:

Once your order is accepted and processed, both parties authorize the transaction. We'll notify you via email, text, or phone call if there are any issues. If you cancel your order before shipment, unpaid fees will be promptly refunded. If you can't receive your items upon arrival at our warehouse, we'll contact you via SMS, phone, or email to make alternative arrangements.

Delivery Support:

We make every effort to ensure timely delivery. However, unexpected circumstances may cause delays. You will receive a notification with tracking details once your order is shipped. You can track your order's progress with the provided tracking number.

Shipping Charges:

Standard delivery charges apply based on the distance. We also offer free shipping on qualifying orders.

After Sales Support:

Your feedback and reviews are invaluable to us. We welcome your suggestions and objections, as they help us improve and exceed your expectations. Feel free to reach out to our customer support team with any further inquiries.

For assistance, please email us at Home@timahome.ca. Our dedicated customer care team will respond to your inquiries promptly.

Thank you for choosing Tima Home Company for your shopping needs in Ontario, Canada. We look forward to serving you with excellence.